Koll Service Terms and Data Protection Guidelines

 

Overview

Koll is engineered to ensure that no sensitive information is ever collected or stored. All Koll messages and calls are securely encrypted from end to end, making them inaccessible to us or any third parties. Below, you can find detailed descriptions of our Terms of Service and Privacy Policy.

 

Terms of Service

 

Koll Group Oy (“Koll”) employs advanced security measures and encryption to provide private messaging, internet calling, and additional services globally. By installing or using our apps, services, or website (collectively referred to as “Services”), you accept these Terms of Service (“Terms”).

 

Service Details

  • Age Restrictions: You must be a minimum of 13 years old to utilize our Services. This age requirement may vary by country if parental consent is not obtained.

  • Account Creation: Registering for our Services requires a phone number. You consent to receive SMS and phone calls for verification from us or our third-party providers.

  • Data Privacy: We guarantee never to sell, rent, or monetize your personal data or content.

  • Reading Our Privacy Policy: It’s important to understand how we protect your data during Service use. By using our Services, you consent to our handling of your encrypted data and metadata, which may be stored or processed in the United EU or other locations where our facilities, service providers, or partners are located.

  • Software Updates: You agree to download and install updates to ensure continued functionality and access to new features.

  • Costs and Fees: You are liable for any data or mobile carrier fees and taxes incurred through your device use of our Services.

 

Using Koll

  • Compliance with Terms and Policies: Use of our Services must align with our established terms and posted guidelines. Account suspension for terms violations will prohibit the creation of new accounts without our explicit permission.

  • Lawful and Appropriate Use: Our Services should be used strictly for lawful, authorized, and acceptable purposes, avoiding any actions that infringe on the rights of Koll, our users, or others, or involve unauthorized communications like bulk messaging.

  • Prohibited Activities: Do not misuse our Services in any manner that could damage Koll, our systems, or other users. This includes unauthorized access, distribution, or exploitation of our Services.

  • Account Security: Koll prioritizes privacy by design, meaning we cannot access your messages. You are responsible for securing your device and account. Follow our support steps to secure or recover your account if your device is lost.

  • Emergency Services: Note that our Services do not include access to emergency service providers. Ensure alternative communication methods to reach such services.

  • Third-Party Services: Usage of third-party websites, apps, or services through Koll is governed by their respective privacy policies and terms.

 

Your Rights and License with Koll

  • Your Information Rights: You retain ownership of the data you input through our Services. Ensure you have rights to any phone number used to register your account.

  • Koll’s Intellectual Property: We hold all intellectual property rights related to our Services, including copyrights and trademarks. Use of these properties requires our written consent.

  • License Provided by Koll: We grant you a limited, revocable, non-exclusive, and non-transferable license to use our Services in compliance with these Terms.

 

Disclaimers and Liability Limitations

 

Disclaimers.

You assume all risk associated with the use of our services, which are provided under the following disclaimers. Our services are delivered on an “as is” and “as available” basis, without any kind of express or implied guarantees, including, but not limited to, implied warranties of merchantability, suitability for a specific purpose, ownership, non-violation, and absence of viruses or other harmful components. Koll makes no promises regarding the accuracy, completeness, or usefulness of any information we provide, nor that our services will operate uninterrupted, without errors, securely, or safely, or that they will be free from disruptions, delays, or imperfections. We do not oversee, nor are we liable for, the manner or timing of the usage of our services by our users. We are not accountable for the conduct or the shared information (including content) of our users or any third parties. You exonerate us, our affiliates, directors, officers, employees, partners, and representatives (collectively, “koll parties”) from any claim, grievance, legal action, controversy, or dispute (“claim”), along with damages whether known or unknown, stemming from, related to, or in any way connected with such claims you might have against any third parties.

 

Liability Limitations.

The koll parties shall not be held liable for any lost profits or for any consequential, special, punitive, indirect, or incidental damages that may arise from, relate to, or are in any way connected with our terms, our entity, or the services provided, regardless of whether the koll parties have been informed of the possibility of such damages. The total liability of the koll parties, arising from, relating to, or in any way connected with our terms, our entity, or our services, shall be limited to no more than one thousand euros (1000€). This limitation and exclusion of damages is enforceable to the greatest extent permitted by applicable law. Some states or jurisdictions do not allow the exclusion or limitation of certain damages, therefore, some or all of the limitations and exclusions described may not be applicable to you. Irrespective of any contrary provisions in our terms, where such exclusions or limitations are prohibited, the liability of the koll parties shall be restricted to the maximum extent allowed by law.

 

Service Availability: Our Services may be subject to interruptions, including maintenance or network failures, and we may discontinue any service feature at any time.

 

Dispute Resolution and Termination

  • Dispute Resolution: Any disputes related to these Terms or our Services will be resolved in Varsinais-Suomi District Court, Finland.

  • Termination: You can terminate these Terms by deleting the Koll App. We reserve the right to suspend or terminate your access if you breach our Terms. Some provisions will remain in effect even after your account is terminated.

 

General Provisions

  • Terms Updates: We may amend these Terms periodically, and continued use of our Services signifies acceptance of the new Terms.

  • Severability and Waivers: Failure to enforce any part of these Terms does not waive our right to enforce it later. If any part is found invalid, other parts remain enforceable.

  • Regulatory Compliance: Our Services must comply with local laws and may be restricted in certain countries.

  • Contact and Inquiries: For questions regarding these Terms or our services, contact us at tietosuoja@kollapp.com.

 

Privacy Policy

Security Measures: Koll uses advanced security and encryption for all messaging and calling services, ensuring your communications are private and secure.

 

Data Provided by You:

  • Account Information: When you register, your phone number and optionally added profile information are used to facilitate service delivery.

  • Message Security: We cannot access the content of your messages. All messages are encrypted and stored until they can be delivered.

  • Technical Data: Minimal technical data necessary for service operation is stored on our servers.

·       Contacts. Koll can optionally discover which contacts in your address book are Koll users, using a service designed to protect the privacy of your contacts. Information from the contacts on your device may be cryptographically hashed and transmitted to the server in order to determine which of your contacts are registered.

·       User Support. If you contact Koll User Support, any personal data you may share with us is kept only for the purposes of researching the issue and contacting you about your case.

·       Managing Your Data: You control your personal information through the Koll App settings, including privacy adjustments and feature settings.

Information we may share:

Third-Party Interactions: We collaborate with third parties under strict privacy agreements to deliver some services, such as sending verification codes.

Data Sharing: We may share your data when legally required or to protect our rights and services.

Policy Updates: This privacy policy will be updated as necessary to remain accurate and transparent.

 

Contact Us: For more information, contact our privacy team at privacy@kollapp.com.

 

Effective Date: April 12, 2024

 

Last Updated: April 18, 2024